Many e-mails contain important business-related data: Choices are communicated by e-mail, tasks are issued and agreements are made. However, often information stays in the e-mail program of the individual employee and is deleted after some time.
This way business knowledge is lost irretrievably.

The organisation of the amount of e-mail information becomes more and more difficult for the individual employees. The one-dimensional folder-structure of common e-mail programs doesn’t allow a real information orientated filing system.
The results of this development are an inefficient information processing, lost knowledge and time-consuming searches.

Teams and groups working together on a solution permanently have to exchange informations.
Actually everybody should be informed about everything at any time.

At the moment all e-mails, documents and informations are distributed to all project co-workers by cc:-lists. As a result the e-mail inboxes are filled up, everybody has to store everything. There is no central storage space. Very chaotic.

With Mailtonews every project co-worker can save the specific information at a central location. That way everybody has access to all project information . The e-mail inboxes of the co-workers are emptied of the load. Further there automatically evolves a storage for all communication processes, documents as well as objects of the project. Everything is secure, easily tracked down and stored chronologically.

Therefore Mailtonews can be used as an adequate project management system. It supports the immediate efficient communication between the team members as well as delivering a general overview.

Every customer expects that your employees know the details of the customers. Irrespective of to whom the customer is speaking, or when or in what way the information was delivered.

Without Mailtonews: The customer communicates with different employees of your company. So the information lies hidden in different e-mails, documents and brains. It is impossible to get an overview over the customers matters without time-consuming efforts like calling up others etc..

With Mailtonews: All information concerning one customer like e-mails, conversation notes, offers and invoices are simply sent to Mailtonews. Immediately we have a central storage area where all informations can be accessed.

Mailtonews can therefore also offer a base for real and effective ‘customer relationship management’, which helps to increase customer satisfaction radically without any introduction effort.

Distributed knowledge that lies around slumbering a sleeping beauty sleep in many locations of a business is lead together with Mailtonews at last and made useful to all.
The annoying manual distribution is a story of the past.
Everybody can access the shared knowledge and call up specific informations at any time.

Information objects are indexed by main script and stored. The same e-mail can be shown in arbitrary many information folders, even though it was saved only once. Mailtonews that way allows a fast main script search over all existing e-mail data.

It is about time for e-mail knowledge management.

• How many e-mails were sent, how many e-mails did we get?
• How is the distribution of the sent and received e-mails per employee?
• What is the average time the e-mail is worked on?
• What is the average time the e-mail takes to be answered?
• Are there e-mails that were not answered?(internally,externally)
• How is the distribution of the e-mails per day, per week or per month?
• How is the distribution per customer or supplier?
• How many e-mails were sent internally or externally, when were the most e-mails sent?
• What is the average size of one e-mail?
• How many of specific documents are there in the e-mails and how is the distribution?
• What is the average amount of attachments?
• When was a document sent or received for the first or last time?
• How many e-mails were sent to no-longer-available e-mail addresses?

With Mailtonews you have the possibility to answer these and many more questions and statistics.